xbaaje Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how xbaaje collects, uses, and protects your information.
1 Introduction and Applicability
xbaaje ("we", "our", or "platform") provides a reliable online casino and betting service for users in Bangladesh. Protecting your privacy is one of our core responsibilities. This Privacy Policy ("Policy") describes how xbaaje collects, processes, uses, and protects your personal information.
This Policy applies to the xbaaje website, mobile version, and all related services. By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our services.
This Privacy Policy should be read together with the Terms and Conditions, which describe the overall terms of use of our services.
2 Information We Collect
xbaaje collects various categories of personal information. These are described in detail below:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number
- Email address
- Current and permanent address
- Citizenship and nationality details
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transaction verification)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Wallet balance and transaction records
2.3 Account Activity Information
- Login date, time, and IP address
- Gaming history, betting records, and results
- Device information and browser type used
- Session duration and navigation patterns
2.4 Communication Information
- Records of communications made via live chat and email
- Details of complaints and support requests
- Survey or feedback information (if provided)
3 How We Collect Information
xbaaje collects your information in the ways described below:
3.1 Information Provided Directly
You provide information directly to us during account registration, the identity verification process, deposit and withdrawal requests, and when contacting support services. This information is stored in our system directly through your input.
3.2 Automatically Collected Information
Certain information is collected automatically when you use our platform. This includes your browser type, operating system, IP address, device identifier, and browsing activity on the platform. This information is collected through cookies and similar technologies.
3.3 Information Collected via Third Parties
For the purpose of identity verification and fraud prevention, we may use legally approved third-party services. Payment processors may also share certain information with us to verify transactions.
4 Purpose of Using Information
xbaaje uses your information for the following legitimate purposes:
- Service Delivery: To create and manage accounts and provide gaming services without interruption.
- Identity Verification: To comply with applicable laws in Bangladesh and international Know Your Customer (KYC) guidelines.
- Processing Financial Transactions: To complete deposits, withdrawals, and bonus distributions. Note that the minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.
- Fraud Prevention and Security: To detect and prevent unauthorized account access, money laundering, and fraudulent activity.
- Responsible Gambling: To identify harmful gambling behavior and, where necessary, to facilitate setting limits or self-exclusion.
- Customer Support: To effectively resolve your inquiries and complaints.
- Platform Improvement: To analyze user experience and improve service quality.
- Meeting Legal Obligations: To comply with applicable laws and the directives of regulatory bodies.
We will not use your information beyond the purposes stated above and are always committed to ensuring the security of your information.
5 Sharing Information with Third Parties
xbaaje does not sell or rent your personal information to third parties for commercial purposes. However, certain information may be shared in the limited circumstances described below:
5.1 Service Providers
We work with trusted third-party service providers who perform specific functions on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification services, and IT infrastructure providers. These parties may only process your information for the specified purpose and are bound by confidentiality agreements.
5.2 Legal Requirements
We may be required to provide information to relevant authorities if required by a court order, government directive, or applicable law. In such cases, only the information legally required will be disclosed.
5.3 Fraud and Crime Prevention
In cases of financial crime, money laundering, or fraud, necessary information may be provided to the relevant investigating agencies.
6 Cookies and Tracking Technologies
xbaaje uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
6.1 Types of Cookies
- Essential Cookies: These cookies are essential for the core functions of the platform, such as maintaining your login session and ensuring security. They cannot be disabled.
- Functional Cookies: These help remember your preferences and settings, such as language preference and display settings.
- Analytical Cookies: These collect statistical information about the use of the platform, which helps improve service quality. This information is generally processed anonymously.
6.2 Cookie Controls
You can control or delete cookies through your browser settings. However, if essential cookies are disabled, some functions of the platform may not work properly.
7 Data Storage and Security
xbaaje takes industry-standard technical and organizational measures to ensure the security of your information.
7.1 Security Measures
- SSL Encryption: All data transfers between your browser and our servers are protected by SSL/TLS encryption.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Access Controls: Only authorized personnel have access to specific information, and all access is logged.
- Regular Security Audits: The security of our systems is regularly evaluated and updated.
- Firewall and Intrusion Detection: Advanced technologies are used to prevent unauthorized access.
7.2 Data Retention Period
We retain your information for as long as your account is active and for as long as required to meet legal obligations. Financial transaction information is generally retained for the period required by law. When the need has ended, information is securely deleted or made inactive.
8 Your Rights
As a user of xbaaje, you have the following rights regarding your personal information:
8.1 Right to Access Information
You may request a copy of the information xbaaje holds about you at any time. This request is generally processed within the specified timeframe.
8.2 Right to Correct Information
If any information held about you is incorrect or incomplete, you may request that it be corrected. Correctable information can be updated through your account or by contacting the support team.
8.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, this request may not be fully implementable in cases of legal obligations, ongoing disputes, or fraud investigations.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, although this may affect our ability to provide services.
8.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, contact us by email at [email protected] or through 24/7 live chat. After verifying your identity, we will process your request as quickly as possible.
9 Privacy of Minors
xbaaje's services are for those aged 21 and over only. We do not knowingly collect any personal information from minors. Age is verified at the time of account registration and we are committed to preventing minors from using our services.
If we are informed that information from a minor has been collected, we will delete that information and close the associated account as quickly as possible.
A request to parents and guardians: please monitor your child's online activity, and if you suspect a minor is using a gambling site, contact us immediately at [email protected].
10 Changes to This Policy
xbaaje may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification may be sent to your registered email.
- Continued use of the platform after an update will be considered as your agreement to the revised policy.
We therefore recommend that you visit this page regularly and stay updated on any changes.
11 Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24 hours a day, 7 days a week — instant support in Bengali
We will process your request as quickly as possible and will try to resolve the issue. Ensuring your privacy and the security of your information is xbaaje's highest priority.
For more information, please also read our Terms and Conditions and Responsible Gaming pages.